Shipping and Returns

SHIPPING

Shipping costs will be displayed at Checkout.

Shipping is free worldwide over €200 and it is provided by various global courier partners. Shipping cost below €200 varies according to continent:

  • Europe: 15€ (UK: 20€ due to Brexit fees)
  • Americas: 25€
  • Asia: 35€
  • Oceania 40€

You can find estimated delivery dates for each item on its respective product page. These are only estimates and actual delivery times may vary according to exceptional circumstances. Please get in contact with us at info@adhocmi.com if you would like a feedback from the artisan on exact production time.

Once your order is ready to be shipped, we will send an email with specific tracking information of your package(s).

If the shipment is lost, AdHoc Atelier is not liable for the cost of this; this must be dealt with the carrier directly.

If you live in Italy, every item you purchase on AdHoc Atelier will be shipped to you for free. Few exceptions apply. 

If the original order was below the 200€ threshold for free shipping, the shipping fee will be excluded from the refund. If a partial return brings the total amount paid below 200€, the shipping amount will be deducted from the refund according to your local shipping rate.

 

RETURNS

Policy

We honour return requests made within 14 days after receiving the original purchase. Returns are free for Italian customers.

Ad Hoc accepts returns of unworn, unwashed, and undamaged items, with no signs of use, for refund. Please note that customized, personalized and exchanged products cannot be returned.

Specific conditions for each product category: 

Footwear
Please do not damage the sole of the shoe during the test and pay attention to any impacts that could damage the product.

Underwear
Underwear must be tried on over your undergarment. We do not accept any returns of items that have been worn or show signs of use.

Swimwear
Swimwear must be returned with protective hygienic labels and, where applicable, in closed packaging.

Clothing
The product labels must not have been removed from the garment.

Procedure

In order to schedule a free return, please send an email to info@adhocmi.com       

You will be able to schedule a DHL free pick up at your chosen address and time or drop off the package at your nearest DHL access point.

If your return is not sent securely and in suitable packaging, and subsequently arrives damaged, the third party seller reserves the right to reject this return, and as a result AdHoc Atelier will not process the refund.

 

REFUNDS

Refunds will be issued in the same currency as the original purchase. Any differences in the refunded amount are due to exchange rate fluctuations and will not be reimbursed.

We will refund your order once the brand confirms receipt of the returned item. We will refund items if received by the brand in an unused state.