FAQs

Orders, Pricing & Payments

Ad Hoc Atelier accepts all main payment methods, including credit cards (Visa, Mastercard, American Express), Paypal, Apple Pay and Klarna. For further information, please refer to Ad Hoc Terms & Conditions.

No, all you need is an emailaddress. However, we recommend you to create an account so that you can become part of Ad Hoc Atelier community and be always updated. Moreover, you can place and track orders as a guest and sign up to a time that suits you.

You can join Ad Hoc Atelier community and stay informed of new arrivals, trends and exclusive promotions by entering your email address in the ‘Join our family!’ section at the bottom of our homepage.

We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please refer to Ad Hoc Atelier Privacy Policy.

Shipping, Returns & Refunds

We provide world-wide delivery services. These vary depending on the size, weight and destination of your chosen items. The total cost will appear at checkout.

Shipping is free worldwide for orders over €250. Shipping cost below €250 varies according to continent: Europe €15, UK 20€, Americas €30, Asia €35, Oceania €40.

Duties are included in the price shown on the website. Indeed, relevant import taxes and duties are processed by Ad Hoc Atelier once your order has been shipped. You do not have to pay any additional fee after checkout, and we will take care of the whole process.

Sales taxes are included as well in the price shown at checkout.

No. Ad Hoc Atelier operates on a Delivered Duty Paid basis. This means that all import taxes and duties, as well as applicable VAT, will be included in the price of the goods in your order.

If incurred, please send us your paid receipt with the following subject line and attach the receipt in order for us to refund the amount to your credit card.

For those products ready to be shipped immediately, we provide Express Shipping Worldwide in 4-6 working days.

Whereas, for those products to be crafted shipping times may vary between 8-15 working days depending on the type of item. Please, check the “Shipping and Returns” pop-up menu of the product page of your interest.

For further information, please refer to Ad hoc Atelier Shipping & Return policy.

You can change your shipping details at any time by sending an email at info@adhocmi.com within 24 hours after purchase.

We honour return requests made within 14 days after delivery of your order.

Ad Hoc Atelier accepts returns of unworn, unwashed, and undamaged items, with no signs of use, for refund. Please note that customized, personalized and exchanged products cannot be returned.

Returns must be packaged in the original box, which must be securely sealed with adhesive tape. In case the original box is no longer available, you may use any type of packaging suitable for the shipment of our items.

If the original order was below the €250 threshold for free shipping the shipping fee will be excluded from the refund. If a partial return brings the total amount paid below €250, the shipping amount will be deducted from the refund according to your local shipping rate.

For further information, please refer to Ad Hoc Atelier Shipping & Return policy.

To start a return, please send an email at info@adhocmi.com and type your order number and email. You will then receive an email from our courier partner (DHL) with the step to follow.

Ad Hoc Atelier will cover the return shipment and any customs fees for you. Possible refunds and exchanges will be processed within 14 working days upon the arrival into our partners’ warehouses.

For further information, please refer to Shipping & Return policy.

Possible refunds and exchanges will be processed within 10 working days upon the arrival into our partners’ warehouse.

For orders paid by Credit Card, the re-funded amount will be available to clients in roughly 10 working days and within their next billing statement. Processing time may vary depending on the Credit Card Company.

For further information, please refer to Shipping & Return policy.

In order to exchange an item, please purchase a new product from our website and return the item you wish to exchange. Please read returns instructions to return the item. We will then refund the returned item.

We are often unable to make changes after an order has been placed. In some cases, however, there might be an opportunity for us to accommodate your request. Please contact us at info@adhocmi.com and our team will see what we can do!